Privacy Policy

We respect your privacy and want to give our visitors the ability to choose which personal data we collect. This Privacy Policy explains what personal information we collect when you visit our website on Lucianasvads.com, either directly or indirectly. What do we use your information for, and who do we share it with?

What Personal Data do we Collect?

The types of personal data we collect about you depend on how you use our website and services. When we refer to “personal data,” we mean information that identifies, relates to, describes, or can be associated with you. Below are the categories and types of personal data we collect:

Information We Collect Directly from You

Information you submit directly to us through our services may include:

Contact information, including your name, address, phone number, and email address.
Order information, including name, billing address, shipping address, payment confirmation, email address, and phone number.
Account information, such as username, password, security questions, and other details used for account security.
Shopping information, such as items you view, add to your cart, save to your account (e.g., loyalty points, product reviews, referrals, or gift cards), or purchase.
Loyalty points, reviews, referrals, or gift cards saved to your account.
Customer service information, including the content of your communication with us, such as messages you send through the services.

Some features of the services require you to provide certain personal information. You may choose not to provide this information, but doing so may restrict your access to specific features.

Information We Collect About Your Usage

We use cookies to collect information about your activity and preferences on our website, such as:

Device information
Browser information
Network connection
IP address
Other data about your interactions with our services

Information We Receive from Third Parties

We may also receive information about you from third parties, including vendors and service providers collecting data on our behalf, such as:

Companies that support our website and services
Payment processors, who collect payment details (e.g., account numbers, credit/debit cards, billing address) to process payments and provide products or services you’ve ordered
When you visit our site, open or click our emails, or use our services or see our ads, we (or third parties we work with) may automatically collect certain data using tracking technologies like pixels, web beacons, SDKs, third-party libraries, and cookies

All information we receive from third parties is processed in accordance with this Privacy Policy.

How We Share Personal Data

In some cases, we may share your personal data with third parties based on contracts, legitimate interest, or legal obligations. This includes:

Service providers and subcontractors, assisting with IT operations, payment processing, customer support, shipping, and data storage
Business and marketing partners, for providing services and displaying ads (they process data in accordance with their own policies)
When you provide consent, e.g., during login or shipping requests
To meet legal requirements, such as a court order or investigation
To enforce our terms and protect rights

We do not use or share sensitive personal data without your consent, and we do not use it to draw inferences about you.

User-Generated Content

Our services may allow you to post product reviews or other user-generated content. If you choose to submit such content in public areas of the service, it will be publicly visible and accessible to anyone.

We do not control who has access to the information you choose to make public, and we cannot guarantee those individuals will respect your privacy or keep your information secure. We are not responsible for the privacy or security of any information you make public, or for how it may be used or misused by others.

Third-Party Websites and Links

Our website may contain links to websites or platforms operated by third parties. If you follow such a link, their privacy policies and terms apply, not ours.

We are not responsible for the privacy, security, accuracy, or reliability of content on such third-party sites.

Security and Storage of Your Information

We take security seriously, but no security measures are 100% perfect or impenetrable. Therefore, we cannot guarantee “perfect security.”

Information you send to us may be unsecured during transmission, so we recommend not sending sensitive or confidential data through unprotected channels.

How long we store your personal data depends on several factors, including:

Whether you have an active account
Whether we need the information to provide our services
Legal obligations
Enforcement of agreements and policies

Your Rights

Depending on your place of residence, you may have some or all of the rights listed below. These rights may not apply in all cases and may be denied where permitted by law.

You may have the right to:

Access / Know: Request access to the personal data we hold about you, including how it is used and shared.
Delete: Request that we delete personal data we have stored about you.
Correct: Request correction of inaccurate personal data.
Data Portability: Request a copy of your data or ask us to transfer it to a third party.
Restrict Processing: Ask us to stop or limit how we process your data.
Withdraw Consent: Where data is processed based on consent, you may withdraw that consent at any time.
Complaint / Appeal: You have the right to appeal our response by contacting us again.
Change Communication Preferences: Unsubscribe from marketing emails via the link in our emails. We may still send you non-marketing messages (e.g., about your account or purchases).

You can exercise these rights through our website or by contacting us via the information below.

We will not discriminate against you for exercising your rights. To verify your identity, we may ask for information such as your email address or account details before responding. You may also appoint an authorized representative to act on your behalf, but we may request proof and possibly confirmation directly from you.

Complaints

If you have complaints about how we process your personal data, please contact us using the contact details below.

If you are not satisfied with our response, you may, depending on your location, have the right to appeal or file a complaint with your country’s data protection authority.

For individuals in the EEA, you can find a list of supervisory authorities here:
https://edpb.europa.eu/about-edpb/board/members_en

If You Have Questions

If you have questions about our privacy practices or this Privacy Policy, or if you want to exercise any of your rights, you can contact us:

Email: Contact@lucianasvads.com
Mailing address: