FAQ

 

Delivery & Returns

 

What is the delivery time?

Standard delivery usually takes 2–5 business days, starting from the moment you receive confirmation that your package has been shipped from our warehouse.

Do I have to pay customs?

No, there are no customs fees for deliveries within Norway.

Do you offer international shipping?

Currently, we only ship to addresses within Norway.

What happens if my package doesn’t fit in the mailbox?

If the package doesn’t fit in your mailbox, it will be delivered to your nearest pickup location.

My order is marked as delivered, but I haven’t received it – what should I do?

Please contact your local post office or courier to confirm delivery. If you still can’t locate your package, contact us at contact@lucianasvads.com, and we will assist you.

 


 

Orders

 

Can I track my order?

Yes! Once your package has been shipped from our warehouse, you will receive a tracking link via email.

I received the wrong item, or something is missing – what should I do?

We apologize for the inconvenience. Please contact our customer service at contact@lucianasvads.com, and we’ll assist you promptly.

I haven’t received an order confirmation – what should I do?

Order confirmations can take up to 24 hours to arrive.

 

Can I add an item to an existing order?

Unfortunately, we cannot modify orders once they have been confirmed. Please place a new order for any additional items.

I entered the wrong address – can I change it?

Once an order is placed, it cannot be changed or canceled. However, if you contact us quickly at contact@lucianasvads.com and your order has not yet been processed, we will do our best to help.

Can I cancel or change my order?

We begin processing orders immediately upon receipt, so changes or cancellations are not possible. Please double-check all details before completing your purchase.

My card isn’t working – what could be wrong?

 

  • Check with your online bank to ensure your card is not blocked for online transactions.

  • Verify that your card is valid and has sufficient funds.

 

 

Account & Login

 

How can I unsubscribe from newsletters and promotions?

You can unsubscribe by clicking the "Unsubscribe" link at the bottom of any promotional email from us. Please note that you will still receive order confirmations and other important updates.

I forgot my password – what should I do?

Click “Forgot your password?” on the login page. You’ll receive an email with a reset link.
Need more help? Contact us at contact@lucianasvads.com.

How do I delete my account?

To delete your account, please send an email to contact@lucianasvads.com, and we will take care of it.

 

 

LUCIANA

 

Where can I buy your products?

Our products are exclusively available through our official webshop: lucianasvads.com.

Can I become a retailer?

We’re thrilled you love our products! However, we currently only sell through our own website.

Where can I find you on social media?

You can find us on:

  • Instagram

  • Pinterest

  • TikTok

  • YouTube

  • Facebook

 

 

General

 

How do you process personal data?

We take your privacy seriously. You can read our full privacy policy here.

How do I contact customer service?

  • Email us at contact@lucianasvads.com
  • Opening hours: Monday–Friday, 08:00–17:00
  • We usually respond within 72 hours.

How do you use cookies?

We give you control over the data we collect via cookies. Learn more in our cookie policy.