Yes. Once your order has been shipped, you’ll receive a tracking link by email.

Please email us at contact@lucianasvads.com, and we’ll help you as soon as possible.

Order confirmations can take up to 24 hours to arrive. Please check your spam or junk folder first. If you still can't find it, email us at contact@lucianasvads.com.

Once an order has been placed, it can’t be changed or canceled. If you’d like to purchase an additional item, please place a new order.

Orders can’t be changed after they are placed. However, if you contact us immediately at contact@lucianasvads.com and your order hasn’t been processed yet, we’ll see if we can help.

Please make sure:

• Your card is enabled for online payments.
• Your card is still valid.
• You have enough available funds.

If the issue continues, please contact your bank.

Standard delivery takes 2 – 5 business days from the time your order has been shipped.

At the moment, we only ship within Norway.

No. Since we currently only ship within Norway, there are no customs fees.

If your package is too large for your mailbox, it will be delivered to your nearest pickup location.

Please check with your local courier or pickup location first. If you still can't find your package, contact us at contact@lucianasvads.com, and we'll be happy to help.

Our products are exclusively available at lucianasvads.com

Thank you for your interest. We sell exclusively through our official website.

You can find us on Instagram, Pinterest, TikTok, YouTube, and Facebook.

Email us at contact@lucianasvads.com

Customer support hours: Monday–Friday, 08:00–17:00

We usually respond within 72 hours.

Click "Unsubscribe" at the bottom of any promotional email. You'll still receive emails related to your orders.

We take your privacy seriously. You can read our full Privacy Policy here.